Service Design for the Real World: A Practical Introduction

Service Design for the Real World: A Practical Introduction

What you’ll learn

  • An overview of the end-to-end Service Design process and methodology
  • Key considerations and practical tips for applying Service Design in an organizational context
  • The basics of qualitative customer research and synthesis
  • How to use lo-fi prototypes to validate concepts and ideas
  • Effective ideation techniques & facilitation
  • Stakeholder management for Service Design
  • The basics of developing journey maps, service blueprints and other artifacts
  • Business Model Canvas for Service Design
  • How to prepare for a job in Service Design

How to Enroll Service Design for the Real World: A Practical Introduction course?

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