What you’ll learn
The basics of Customer Service.
Customer Service Skills
The outcomes of good service vs poor service
Golden rules of great service
Turning negatives into positives
Moments of Truth
Who this course is for:
- Small business owners and service professionals hoping to improve the quality of the service they give their customers and prospective customers.
- Business owners/leaders hoping to increase customer satisfaction levels
- Business owners or leaders hoping to reduce their reliance on advertising