Mastering ServiceNow Admin&Development From Beginner to Pro

Mastering ServiceNow Admin&Development From Beginner to Pro

What you’ll learn-83 hours

  • Introduction to ServiceNow
  • Overview of ServiceNow Platform
  • Navigating the User Interface
  • Understanding ServiceNow Architecture and Components
  • Key Concepts: Tables, Forms, Lists, Records
  • ServiceNow Administration
  • User Administration: Managing Users, Groups, and Roles
  • Data Management: Tables, Fields, and Relationships
  • Form Customization: Designing and Customizing Forms
  • UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
  • Importing Data: Data Import Sets, Data Sources, and Data Transformations
  • Notifications: Email Notifications and Alerts
  • Service Catalog and Request Management
  • Workflows and Approvals
  • Reports and Dashboards
  • ServiceNow Development
  • Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
  • Glide APIs: Using GlideRecord, GlideForm, and GlideUser
  • UI Actions and UI Macros
  • Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
  • IT Service Management (ITSM)
  • Incident Management, Problem Management, Change Management, Knowledge Management
  • Scheduled Jobs and Background Scripts
  • Flow Designer: Creating Flows and Actions, Subflows
  • Coding Standards and Practices
  • Admin and Developer Best Practices
  • Agile Development in ServiceNow
  • Hands-on Projects: Developing and Administering ServiceNow Applications
  • Real-world Use Cases for Problem Solving
  • End-to-End ServiceNow Application Development
  • UI Pages, UI Macros
  • UI actions, Client scripts, types of client scripts with examples
  • Business Rules, Types of business rules with examples
  • Scheduled Jobs with examples
  • Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
  • Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
  • Update Sets
  • Javascript for ServiceNow
  • Email Notifications, types of notifications, Email Scripts
  • How to fire email notifications using events
  • ServiceNow Developer course
  • ServiceNow admin course
  • Keeping emails in copied list or cc list or bcc list
  • What is trigger in flow designer
  • Relationships, Related Lists, Related List Actions
  • Reference Qualifiers, types of reference qualifiers
  • Script Includes, types of script includes
  • Script execution order in servicenow
  • 500 ServiceNow interview questions
  • Process flow, UI Formatters
  • Dictionary Overrides, Dictionary Properties
  • Data policies
  • Data look up rules, assignment Rules
  • current object, previous object, scratchpad object in business rules
  • Workflow activitys, flow Designer actions
  • Flow Designer custom actions
  • Transform Maps, Data Sources, Transform Scripts, Source Tables
  • Servicenow course material
  • Reports and dashboards
  • SLA Definitions
  • Metric definitions
  • Scheduled jobs
  • Email Notifications
  • Email Scripts
  • Flow Designer, Action, Subflow

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