What you’ll learn
- Role of a CSM: Understand the CSM role, its duties, and its impact on customer success.
- Essential CSM Skills: Develop necessary technical and soft skills for CSM success, maintaining a skill balance.
- Retention Strategies: Discover methods to retain customers, including vendor locking for loyalty and reduced churn.
- Success Metrics and KPIs: Master CSM targets, KPIs, and metrics like Net Promoter Score for data-driven decisions.
How to Enroll The Complete Customer Success Manager (CSM) Course course?
How many members can access this course with a coupon?
The Complete Customer Success Manager (CSM) Course Course coupon is limited to the first 1,000 enrollments. Click 'Enroll Now' to secure your spot and dive into this course on Udemy before it reaches its enrollment limits!