What you’ll learn
- Deal with difficult customers and diffuse tense situations
- Build rapport with your customers and acknowledge their emotions
- Use empathy to make your customers feel valued, heard, and respected
- Ask effective questions to gather valuable information
- Understand your customers’ needs and provide suitable solutions
- Set realistic customer expectations to prevent potential problems
- Replace language that triggers negative emotions
- Assess the situation and validity of customer complaints
- Deliver bad news and escalate complaints in a professional manner
- Effectively manage stress and stay calm under pressure
- Collect and analyze customer feedback to improve your products and services
- Turn every challenge into an opportunity for growth
- And more!
How to Enroll Customer Service: Handle Difficult Customers Like a Pro course?
How many members can access this course with a coupon?
Customer Service: Handle Difficult Customers Like a Pro Course coupon is limited to the first 1,000 enrollments. Click 'Enroll Now' to secure your spot and dive into this course on Udemy before it reaches its enrollment limits!