MB-910: Microsoft Certified Dynamics 365 Fundamentals (CRM)

Buy It Now

SaveSavedRemoved 0

July 20, 2024

0 Views

Key Areas of Focus:

Dynamics 365 Fundamentals:
- Gain a comprehensive understanding of the Dynamics 365 ecosystem.
- Learn how Dynamics 365 integrates with other Microsoft services such as Azure, Power Platform, and Microsoft 365.
Customer Engagement Capabilities:
- Explore the core components and functionalities of Dynamics 365 Customer Engagement apps.
- Understand the role of Dynamics 365 in managing customer relationships, sales processes, and service delivery.
Sales and Marketing:
- Dive into the Sales module to learn about lead management, opportunity management, and sales forecasting.
- Discover how the Marketing module supports campaign management, segmentation, and analytics.
Customer Service and Field Service:
- Understand the Customer Service module’s capabilities in case management, service level agreements (SLAs), and knowledge management.
- Get introduced to the Field Service module, focusing on work orders, resource scheduling, and mobile capabilities.
Integration and Reporting:
- Learn how Dynamics 365 integrates with Power BI for advanced reporting and analytics.
- Understand the basics of customizing Dynamics 365 with Power Apps and Automate workflows.

Benefits of Certification:

Career Advancement: Validates your skills and knowledge, enhancing your professional credibility and opening up career opportunities in the CRM domain.
In-Depth Knowledge: Provides a solid foundation in Dynamics 365 Customer Engagement apps, making you well-prepared for more advanced roles and certifications.
Practical Skills: Equips you with practical skills to optimize CRM processes, improving customer satisfaction and business efficiency.

Who Should Take This Exam?

IT Professionals: Looking to expand their understanding of Dynamics 365 CRM capabilities and integrations.
Business Analysts: Interested in leveraging CRM data to drive business decisions and strategies.
Sales and Marketing Professionals: Aiming to improve their knowledge of CRM tools to enhance customer interactions and sales performance.
Customer Service Representatives: Seeking to better manage customer inquiries and deliver exceptional service.

Preparation Resources:

Microsoft Learn: Access a wide range of learning paths and modules specifically designed for the MB-910 exam.
Official Study Guide: Utilize the comprehensive study materials and guides provided by Microsoft to ensure a thorough understanding of all exam topics.
Practice Tests: Take advantage of practice exams to familiarize yourself with the exam format and identify areas for further study.

By earning the MB-910 certification, you’ll be recognized as a proficient user of Microsoft Dynamics 365 Customer Engagement apps, equipped with the knowledge to help organizations enhance their CRM processes and customer interactions.