What you’ll learn
- Recognise how internal service impacts external service
- Define internal and external customers
- Determine factors that create customer value
- Link service to outcome
- Identify needs of internal and external customers
- Develop strategies to support the modern day customer – inclusive of the ‘millennial’ customer
- Develop strategies to gain an emotional connection with your customer
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How many members can access this course with a coupon?
Customer | How to Understand Customer Needs Course coupon is limited to the first 1,000 enrollments. Click 'Enroll Now' to secure your spot and dive into this course on Udemy before it reaches its enrollment limits!