Customer Service: Handle Difficult Customers Like a Pro
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What you’ll learn
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Deal with difficult customers and diffuse tense situations
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Build rapport with your customers and acknowledge their emotions
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Use empathy to make your customers feel valued, heard, and respected
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Ask effective questions to gather valuable information
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Understand your customers’ needs and provide suitable solutions
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Set realistic customer expectations to prevent potential problems
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Replace language that triggers negative emotions
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Assess the situation and validity of customer complaints
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Deliver bad news and escalate complaints in a professional manner
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Effectively manage stress and stay calm under pressure
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Collect and analyze customer feedback to improve your products and services
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Turn every challenge into an opportunity for growth
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And more!
